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Frequently Asked Questions

What is Hey Wizard?2023-01-20T14:36:42+00:00

Hey Wizard is a virtual marketplace that connects people with experts in over 20 categories, such as technology, finance, legal, and many more. The app allows users to access on-demand virtual help or advice from experts in various fields.

How does Hey Wizard work?2023-01-20T14:36:41+00:00

Users can download the Hey Wizard app and create an account. Once logged in, they can browse through the various categories of experts and select the expert they need help from. Users can then schedule a virtual consultation with the expert at a time that is convenient for them.

What are the benefits of using Hey Wizard?2023-01-20T14:36:41+00:00

The benefits of using Hey Wizard include convenience, cost-effectiveness, and security. The app allows users to connect with experts in just a matter of minutes, at any time and from anywhere. Virtual consultations are also more affordable than traditional consulting services. Plus, Hey Wizard offers a secure and private platform for users to connect with experts, ensuring that their personal information and conversations will be confidential.

What kind of experts can I find on Hey Wizard?2023-01-20T14:36:40+00:00

You can find experts in various fields such as technology, finance, legal, tutoring and many more on Hey Wizard. Our experts are pre-screened and vetted to ensure you receive the best advice and service.

How much does it cost to use Hey Wizard?2023-01-20T14:36:40+00:00

The cost of using Hey Wizard varies depending on the type of service you need and the experience level of the expert. However, in general, virtual consultations through Hey Wizard are much more affordable than traditional consulting services.

Do I need to schedule an appointment to use Hey Wizard in advance?2023-01-20T14:36:39+00:00

No, you do not need to schedule an appointment in advance to use Hey Wizard. Users can connect with experts on-demand, at any time and from anywhere, making it a convenient option for anyone looking for expert help.

Can I see an introduction video of the expert before connecting with them on Hey Wizard?2023-01-20T14:36:39+00:00

Yes, Hey Wizard has a search feature that allows users to watch an introduction video of each expert before connecting with them. This allows users to get a better understanding of the expert’s qualifications and experience, and to ensure that they are connecting with the right expert for their needs. This feature provides more transparency and allows users to make more informed decisions when selecting an expert to connect with.

Is my personal information and conversations with experts kept confidential?2023-01-20T14:36:38+00:00

Yes, Hey Wizard offers a secure and private platform for users to connect with experts. Your personal information and conversations with experts will be kept confidential.

How does Hey Wizard ensure call safety?2023-01-20T14:36:38+00:00

Hey Wizard prioritizes the safety of our users. All calls are recorded; if there is an issue during the call, we can review the recording and address the concern. If the concern cannot be resolved, we will refund the payment for that call. Additionally, our experts are pre-screened and vetted to ensure that only qualified professionals are available on our platform.

Can I connect with local experts through Hey Wizard?2023-01-20T14:36:37+00:00

Hey Wizard currently provides virtual consultations with experts from all over the world. However, we understand that there may be times when users want to connect with local experts. Our upcoming feature will allow you to find and connect with local experts in your area free of charge. This feature will help users to connect with local professionals who can provide in-person help. Please note that Hey Wizard is not responsible for the quality of service of these local professionals, but we’ll help you to connect with them.

Does Hey Wizard verify the experts’ qualifications on its platform?2023-01-20T14:36:37+00:00

At this time, Hey Wizard does not verify the experts’ qualifications on its platform. It is up to the user to review the expert’s profile and decide if they are suitable for their needs. We encourage users to review the expert’s qualifications, portfolio and other information provided on their expert profile before scheduling a consultation.

What happens if an expert is found to have falsified their qualifications?2023-01-20T14:36:37+00:00

If an expert is found to have falsified their qualifications, they will be permanently banned from the platform. Hey Wizard takes the trust of its users seriously, and any expert found to have provided false information will be removed from the platform immediately. We will refund you 100%.

How can I report an expert if I suspect they have falsified their qualifications?2023-01-20T14:36:35+00:00

If you suspect that an expert has falsified their qualifications, you can report them by contacting Hey Wizard support. Our team will investigate the matter and take the appropriate action.